How can we help?
No account needed. A person reads every message and replies within one working day, Bangkok time. Pick what you need.
Ticket opened
We have emailed this link to you. Keep it: anyone with it can read the ticket, so do not share it. A person will reply within one working day.
Check your inbox
If that email has tickets with us, their links are on the way now. Nothing after a few minutes? Check spam, or open a new ticket and mention the old one.
Look up a charge
We build and run online services for other companies and take their payments. Tell us about the payment and we email you which service it was, with its receipt and cancel link.
Questions
The answers people need most. Anything else, open a ticket.
What is a DEVELOPERDATA.NET charge?
We build and run online services for other companies and take their payments, so the charge is for one of those services. Use Look up a charge and we will email you which one, with its receipt and cancel link.
I don't recognise this charge
Look it up first: most turn out to be a service someone in your team or family signed up to. If it is still not yours, open a ticket and choose "A charge on my card".
Please contact us before disputing it with your bank. We can usually settle it the same day, and a dispute takes weeks.
Can I get a refund?
Double charges, charges after you cancelled, and accounts we closed are always returned. Anything else is looked at case by case, and your statutory rights are taken into account.
Can I get an invoice with my company details?
Yes. Open a ticket with the receipt number and the company name, address and tax number you need on it, and we send a corrected invoice.
How do I cancel a subscription?
Every receipt has a cancel link for that service, and so does the email a charge lookup sends you. No password is needed. Your plan runs to the end of the period you paid for.
I lost access to my account or API key
Open a ticket from the email address on the account and choose "My account or API key". For your safety we only ever reply to that address.
How do I start a project?
Open a ticket and choose "A project with Developer Data". Tell us what data you hold and who would pay for it. We reply with a scope, a fixed price and a first preview date.
How long does a reply take?
A person replies within one working day, Bangkok time, and usually much sooner. You get an email and the reply appears on your ticket link.